FAQ
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What makes Dr. Comfort shoes different?
Who are your shoes intended for?
What shoes are recommended for my foot condition?
What sizes are your shoes available in?
Do all your shoes fit the same?
What is the difference between Euro and Standard constructed shoes?
Which styles are Euro Construction?
How do I minimize heel slippage?
Are your shoes or boots OSHA/ANSI certified?
What makes Dr. Comfort shoes different?
Dr. Comfort shoes are specially designed to fit the diabetic foot. They feature extra width and depth in the toe box and forefoot to relieve pressure from key areas of the foot.
Who are your shoes intended for?
Our shoes were originally designed for the diabetic foot; however, non-diabetics may also benefit from wearing our products.
What shoes are recommended for my foot condition?
Dr. Comfort manufactures several different styles of shoes designed for specific foot complications. Please see a foot care professional in your area for more information.
How do your shoes fit?
Dr. Comfort shoes are made according to the American Lasting Standards and should fit true to size.
Dr. Comfort currently offers 16 different men's styles and 17 different women's styles in a variety of colors. Dr. Comfort is continually improving our product line, see current collection here. Mens Womens
What sizes are your shoes available in?
Our shoes are available in sizes 5 1/2 -10 & 11 in all women's styles, with select styles available in size 10 1/2 and 12. Women's widths range from A to EE in all styles and AA in select styles in sizes 8 - 11. Men's shoes range from 7 1/2 - 12, 13, and 14 in all styles. Men's widths range from B to EEEE in all styles.
Dr. Comfort uses full grain leather uppers on most of the styles in our collection. The Annie, Brian, Douglas and Betty styles are made from Lycra ?, a breathable, stretchable material. The Lily, Justin Chestnut, Merry Jane Blue, Merry Jane Tan and the LuLu Blue styles are made from nubuck, a buffed leather similar to suede. We feature full leather linings in all of our shoes, with the exception of our athletic line which utilizes a cotton lining.
Do all your shoes fit the same?
Yes and No. Dr. Comfort uses one type of construction for all men's shoes and two types, Euro and Standard, for ladies shoes. The material used and design of the shoe may affect the way our shoes fit your feet.
What is the difference between Euro and Standard constructed shoes?
Our Euro construction is narrower and more tapered in the toe box while our Standard construction has a generally more rounded feel.
Which styles are Euro Construction?
The styles featuring the Euro construction are: Betty, Lilly, Lulu, Move and Walk. All other styles feature our Standard Construction.
How do I minimize heel slippage?
The best way to minimize heel slippage is to order a lace shoe. There are different lacing techniques which can help reduce heel slippage. If Velcro closure is your only option, we suggest placing a tongue pad under the tongue of the shoe to help reduce heel slippage. These are available from us by request. Dr. Comfort does not recommend the use of heel grippers especially with diabetics.
Are your shoes or boots OSHA/ANSI certified?
Dr. Comfort shoes do not have certification from either OSHA or ANSI.
Our shoes range in weight from 1.4 lbs. – 2.5 lbs per pair with inserts. Please ask your provider for specific style weights.
What types of inserts do you sell?
What are your inserts made of?
What types of inserts do you sell?
Dr. Comfort currently sells 3 types of inserts: Our new gel insert is recommended for pure comfort (coming september 2007). If you are diabetic, Dr. Comfort recomends either a standard heat-moldable or a custom made insert, both of which qualify for reinbursement under Medicare.
What are your inserts made of?
Dr. Comfort's new gel insert (Coming September 2007) is made of a proprietary base material with gel in the heel and metatarsal area, middle layer of p-cell, and a leather-like top cover. Our Medicare reviewed inserts are made according to A5512 specifications using an EVA base and P-Cell cover.
Who do you use for your shipping?
Do Dr. Comfort shoes automatically come with inserts?
How long does it take to process and ship orders?
What forms of payment do you accept?
You can order directly online or call 800-556-5572 to place an order. For medicare or insurance billing contact a authorized provider in your area.
Who do you use for your shipping?
Dr. Comfort uses UPS for all of its domestic and international shipping needs. USPS service is available upon request.
Do Dr. Comfort shoes automatically come with inserts?
Yes, when ordered online (coming soon) or directly from Dr. Comfort, the price of shoes includes one pair of heat moldable inserts.
How long does it take to process and ship orders?
Typically, all orders for shoes and heat moldable inserts are processed within 24 business hours and ship within 48 business hours.
What forms of payment do you accept?
Dr. Comfort accepts Visa, MasterCard, American Express, and Discover Cards for online purchases (coming soon). In addition, we accept ACH/Check-by-Phone payments for all phone orders.
How do I return Dr. Comfort shoes/inserts?
Dr. Comfort will allow shoes to be returned for any reason within 30 days of date of shipment, except where shoes are modified, i.e. lifts, wedges, stretching, etc. For products returned beyond the 30 day window, Dr. Comfort will grant credit on a case-by-case basis.? Please contact Dr. Comfort before returning them to obtain authorization.? Shoes exhibiting excessive wear or abuse will NOT be credited.
How do I return Dr. Comfort shoes/inserts?
Dr. Comfort will provide prepaid UPS labels for the purpose of returning merchandise. Please contact returns@drcomfortdpm.com with your order/invoice number to request a Return Merchandise Authorization (RMA) number. Upon approval, an e-mail containing your RMA # and instructions on how to print your label will be sent to the e-mail address from your order record.
Medicare
Please see our "Are you diabetic?" page.
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